Frequently Asked Questions
Common questions about services, insurance, and scheduling.
01. Do you accept insurance?
We’re a private-pay practice. We can provide detailed superbills (with NPI and ABA CPT codes) so you can seek out-of-network reimbursement if your plan allows. HSA/FSA cards are welcome.
02. Collaboration with schools/providers?
Yes. With your consent we coordinate with teachers, SLPs, OTs, and medical providers to align goals, share progress, and keep IEP/BIP plans consistent.
03. Ages served?
We primarily serve children and teens (about 18 months through 18 years), with programming tailored to developmental stage and family goals.
04. Where do sessions take place?
Most sessions start at home, with extensions to school/daycare (with permissions) and community settings - parks, stores, playgrounds - so skills generalize to real-life routines.
05. Cancellation policy?
Please give at least 48 hours' notice to cancel or reschedule so we can reassign your clinician. Cancellations inside 48 hours are billed at the scheduled rate. Intensive hours do not roll over; repeated late cancellations may trigger a schedule review.
Insurance & Billing
Clear answers on coverage, CPT codes, receipts, and cancellations.
06. Do you provide superbills for insurance reimbursement?
We operate as an out-of-network/private pay provider. We issue monthly superbills that include provider details, NPI, and common ABA CPT codes (97151, 97153, 97155, 97156) so you can submit to your insurer. Reimbursement depends on your plan.
07. Which CPT codes are typically used?
ABA services commonly map to 97151 (assessment), 97153 (adaptive behavior treatment), 97155 (treatment with protocol modification), and 97156 (family adaptive behavior guidance). Codes may vary based on clinical indication and payer requirements.
08. How do invoices and payments work?
Invoices are sent monthly for services delivered and are due upon receipt. We accept credit/debit cards and HSA/FSA cards. Receipts and superbills can include diagnosis and CPT codes on request.
09. How do cancellations affect billing?
Sessions canceled with less than 48 hours' notice are billed at the scheduled rate and generally are not eligible for insurance reimbursement. When availability allows, we will offer a reschedule within the same week.